Shipping and Returns

Shipping

We ship throughout the world via USPS and UPS.

No Exchange

Since each piece is made to order, we are unable to offer size or color exchanges. Kindly check size chart before ordering. The sweatshirts are oversized, casual fit so if you need a snug fitting shirt please order one size smaller.

Returns

At Urban Gen Clothing, we strive to provide you with high-quality products that meet your expectations. While we do not accept returns, we are committed to ensuring your satisfaction. In the unfortunate event that you receive a defected or damaged product, we offer a refund for the purchase amount.

To be eligible for a refund:

Damage Notification: Please contact our customer support team within 14 days of receiving the damaged item. You can reach us at support@urban-gen-clothing.com. We may require you to provide supporting evidence, such as photographs, to assess the damage.

Verification and Approval: Our team will review the provided information and determine if the damage is eligible for a refund. Once approved, we will initiate the refund process.

Refund Process: If your refund is approved, we will process the refund within 7 days to the original method of payment used during the purchase. Please note that the refund may take additional time to reflect in your account depending on your payment provider's policies.

We recommend carefully reviewing the product upon delivery and contacting us immediately if you notice any damage. Our team is dedicated to ensure your satisfaction and will work with you to resolve any issues.